Overview

Computer Support and Administration program graduates are troubleshooters responsible for interpreting problems and providing technical support assistance and advice to customers.

Students learn to install, set up, and maintain hardware and software for microcomputers. Courses include computer operating systems, data communications, networking, and support center management. Graduates earn an Associate of Applied Science degree.

Career opportunities for program graduates are diverse, for several reasons.

  • The sheer number of computers and users in business and industry creates ever-changing work environments and challenges.
  • Also, gaining assistance in using software effectively is generally a high priority for businesses and users.
  • Finally, the graduate’s knowledge and skills are applicable to a class of computers, rather than to a particular company, so graduates have significant job mobility as well as opportunities for entrepreneurial work.

Job titles for Computer Support and Administration graduates include senior PC support technician, PC system coordinator, or helpdesk manager.

Related Programs

Computer Network Administration (NETA)Computer Network Engineering Technology (NETC)Computer Network Engineering Technology - Cyber-Security Major (NETCCS)

Contacts

Program Chair

Co-op Coordinator

Career Outlook

Graduates Are Prepared To

  • Provide troubleshooting and advice to customers and users of computer hardware and software
  • Interpret technical problems and provide technical support assistance

Representative Job Titles For Graduates

  • Senior PC Support Technician
  • PC System Coordinator
  • Helpdesk Manager

Graduate Employment Outlook

Employment of computer support specialists is projected to grow 17 percent through 2022, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software.

$34,000 to $46,000 annually

Graduate Starting Salary Projections

Education Options

$10/hr to $11/hr

Co-op Salary Projections

Curriculum

Effective 2020-2021 academic year

Computer Network Administration – Computer Support Major (CSA)

Semester 1 Lec Lab Credits
CIT 190 Career Preparation: Engineering and Information Technologies ( B) 1 0 1
ENG 101 English Composition 1 ( G) 3 0 3
IT 105 Information Technology Concepts ( B) 2 3 3
IT 115 Operating Systems Administration 1 ( B) 2 3 3
FYE 1XX First Year Experience Elective (B) 1 0 1
NETA 120 Computer Virtualization ( T) 2 3 3
Semester 2
CSA 111 Computer Repair 1 ( T) 2 3 3
ENG 10X English Composition Elective (G) 3 0 3
NETA 115 Networking Essentials ( T) 2 3 3
IT 116 Operating Systems Administration 2 ( T) 2 3 3
MAT 105 Quantitative Reasoning 2 2 3
Semester 3
CSA 291 Full-Time Cooperative Education 1: Computer Support and Administration ( T) 1 40 2
Semester 4
CSA 112 Computer Repair 2 ( T) 2 3 3
NETA 135 Information Technology Support Desk Concepts ( T) 3 2 4
NETA 155 Server Administration 1 ( T) 3 2 4
XXX XXX Social/Behavioral Science Elective (G) 3 0 3
Semester 5
CSA 213 Computer Repair 3 ( T) 2 2 3
NETA 290 Networking and Computer Support Capstone ( T) 1 6 4
NETA 125 Open Source Operating Systems and Applications ( T) 2 3 3
COMM 110 Public Speaking ( B) 3 0 3
XXX XXX Arts/Humanities Elective (G) 3 0 3
Semester 6
CSA 292 Full-Time Cooperative Education 2: Computer Support and Administration ( T) 1 40 2
Total Credits: 46 118 63

Electives

First Year Experience Elective
FYE 100 College Success Strategies: Overview 1
FYE 105 College Success Strategies: Overview and Application 2
FYE 110 College Success Strategies: Practice and Application 3
English Composition Elective
ENG 102 English Composition 2: Contemporary Issues 3
ENG 103 English Composition 2: Writing about Literature 3
ENG 104 English Composition 2: Technical Communication 3
ENG 105 English Composition 2: Business Communication 3
Arts/Humanities Elective
Any ART, CULT, FRN, LIT, MUS, PHI, REL, SPN, THE, or COMM 130 3
Social/Behavioral Science Elective
Any ECO, GEO, HST, LBR, POL, PSY, SOC
The letters G, B, and T (displayed after course titles or elective descriptions) identify types of courses required by the Ohio Department of Higher Education as part of an associate’s degree curriculum.

G = General Education course in this curriculum
B = Basic Skills course in this curriculum
T = Technical course in this curriculum
Some courses are offered in alternative versions identified with a letter after the course number -- for example, ENG 101 and ENG 101A.

• This curriculum displays only course numbers without the added letter.
• The alternative version, when available, meets the requirements of the course version without the added letter.

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